Shipments and returns

Your shipment

We know you want your shipment as soon as possible so we package and ship within 24 hours of you placing your order.  

Packages are shipped via Canada post with the option of Flat rate shipping, Expedited or Express post. Whichever shipment choice you make, we will provide you with a link to track your package online.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

If there is an issue with the parcel not arriving at its destination, the issue must be resolved between the customer and Canada Post. Imaginiya will not accept responsibility for lost parcels.

It is the responsibility of the customer provide correct address details for their shipment. Parcels will be addressed exactly as they are entered in the customer details.

Imaginiya will not be responsible for paying any customs or duties for shipments to the United States.